top of page
Style=Transparent@2x.jpg

AI Text Scanner
by CloudX

The only
Salesforce
App for
Intelligent Text-Scanning

Screen Shot 2021-08-25 at 10.18.35 PM.png

Automatically scan unstructured text (emails, chat transcripts, social feeds, case notes, etc.) and flag sensitive terms, risky keywords or custom regex patterns.

Get started today

Setup AI Text Scanner in minutes

This org-wide application can be installed through the Salesforce AppExchange in minutes.

Add Lightning Components

Drag-and-drop our helpful components on screen and give agents the visibility to see which records are hitting keyword or regex violations from rules your administrators buil

Screen Shot 2021-08-25 at 10.04.01 PM.png
Screen Shot 2021-08-25 at 10.20.52 PM.png
Screen Shot 2021-08-25 at 9.55.18 PM.png
Screen Shot 2021-08-25 at 9.49.49 PM.png

Real-time watchdog

Prevent accidental data leaks. Spot trends, issues or red-flag keywords without manual human triaging. Run Data Defender at scale within your organization.

Set Smart Text-Scanning Rules

Stop hiring humans to manually read emails and long chat transcripts. Instead, set rules to find keywords or regex patterns from large text chunks. Then, build automations to automatically escalate, triage or even solve out these requests.

Screen Shot 2021-08-25 at 10.02.34 PM.png
Screen Shot 2021-08-25 at 1.58.28 PM.png

List View Monitoring

View flags caught by Data Defender in real-time through the list view on any object in your CRM. 

Use Data Defender in Flows

Hook up Data Defender to a Flow or Process Builder to update any field on the record when it triggers a flag. For example: Escalate cases with keywords of Self-Harm or auto-email cases with keywords of unsatisfaction right away.

Screen Shot 2021-08-25 at 10.04.49 PM.png

Why Data Defender

A technology first approach to compliance and security

Data Defender is the only solution in the Salesforce ecosystem capable of scanning unstructured text at scale.

Data Defender automates time spent manually reading emails in your CRM and training individuals on how to triage or escalate.

Data Defender gives your agents and reps tools to review data flags in real-time.

Data Defender Events record occurrence of data flags for you to use in other platform applications such as Flows, Process Builders and Triggers.

Pricing

Data Defender works best when all users have access. Therefore, we've eliminated the hassle of assigning perm sets to every user. When you install Data Defender it will become available for all users instantly. If you prefer to limit access, simply use Salesforce.com's component visibility feature to control access.

Starts at
$4,800 USD
per month for
unlimited users

black.png

designing a galaxy of Salesforce.com apps

Company
About

Sales team

Products

Activity Stream

Data Defender
Zendesk to Salesforce

2021 @ CloudX

bottom of page